If there’s one thing that people around the world can agree on today, it’s that COVID-19 has affected all of us in one way or the other. The need for physical distancing has affected our lives in so many ways. We’ve had to put on hold our social lives, anniversaries, weddings, funerals, birthdays, vacations, graduations, and so many other things. Then there’s our jobs.
Some of us can no longer go to the office. We have to work from home. And if you’re an insurance agent, physical distancing means that in-person meetings with your clients have been affected. Yet there’s still work to be done. There are claims to be filed and settled, renewal reminders to be sent to clients, premium payments to follow up, commissions to be earned, and so much more. Unfortunately, it’s now a challenge to do all this physically and manually, since even insurers and clients are also practicing physical distancing.
So why not embrace technology to keep your business going during – and even beyond – this health crisis?
Digital Transformation
Digital transformation is so crucial during and even after this pandemic. It poses so many opportunities that mean better and more business for you. It also means improved customer experience because of streamlined processes. Some of these processes are:
- Claims – You’ll be able to work more efficiently. With digital evaluations, you’ll be able to quickly identify the next step in the customer journey and handle cases faster.
- Data and Documents – You’ll be able to access customer information more quickly and more accurately just by entering necessary details into a database instead of searching for it through bulks of physical files.
- Customer Engagement – You’ll be able to automate reminders for you to communicate with your customers. For example, reminders to communicate to your customers about their premium payments or policy renewals.
- Product and Price Comparisons – You’ll also be able to instantly make product and price comparisons so you can quickly find the products that suit your customers’ needs and generate quotes.
Bottomline
This is the time to adopt change. To find success now and in the future, embrace technology and achieve efficiency. Your claims management, quotations, communications, and data management will be improved. As a result, your overall management costs will be reduced and your customer satisfaction will improve.
Agencify is here to help you through your digitization process. We’ll help you take action and improve your business now and for the future. Are you an agent and want to talk to one of our experts? Email info@agencify.insure
About Author
